Last month, Kim was a victim of identity theft. Somebody used her debit card to make a large purchase of cosmetics.
The thief first tried a couple of test transactions for amounts of $0.01 and $0.00. (How is a $0.00 transaction even possible? I have no idea.) When those worked, she went all-in. She charged $555.90 to the account.
Fortunately, Kim has an excellent bank. USAA both phoned and texted to let her know something seemed suspicious. Then, over the next week, they worked with her to keep disruptions as minimal as possible.
In the end, nobody knows exactly what happened. How did the ID thief get Kim’s debit card info? How were they able to buy $555.90 in cosmetics? What’s to prevent this from happening again? All that’s certain is that Kim lost a great deal of time (but no money) handling this hassle.
Since the incident, I’ve been coaching Kim on what she can do to protect herself. We’re not taking a comprehensive approach (as suggested in this very thorough identity theft resource at the Personal Finance subreddit). I don’t feel like this event warrants more than increased vigilance. To that end, we’re taking three specific steps.
We didn’t find any additional problems. The cosmetic purchase appears to have been a one-time thing. (Or maybe the quick action from Kim and USAA managed to prevent additional problems.) We’ll keep a close eye on Kim’s accounts for the next several months, though. If other problems occur, we’ll escalate the protective measures.
On a lark, I checked my own credit score with Credit Sesame. Drat! I came in at 810, fourteen points lower than Kim. As always, I’m penalized because I don’t have enough sources of credit. If I could get a mortgage (like I want), my score would be better.
Still, I shouldn’t complain. My credit score has increased a few points this year. (My credit score was 804 when I got a new credit card in February.)
If Kim’s situation had been more severe, we would have used the U.S. Federal Trade Commission’s excellent site devoted to helping people recover from identity theft. The site includes a comprehensive list of steps to take if you believe your ID has been stolen. It will also walk you through the process of creating a personal recovery plan.